Warranty Information

INOVO 10 Year limited warranty

INOVO Basin Tap, Kitchen Tap and Shower mixers

INOVO warrants its Basin Tap, Kitchen Tap and Shower (mixers cartridge) to be leak and drip free for 10 year during normal residential use for as long as the original consumer purchaser owns his or her home. If the Basin Tap, Kitchen Tap or Shower (mixer cartridge) should leak or drip during normal use, customers can free of charge come to our office to collect the (mixer cartridge) for replacement within the 10 year warranty period. This warranty applies only to INOVO Basin Tap, Kitchen Tap and Shower mixers installed in Malaysia not applicable to products exported out of Malaysia mainland. Proof of purchase (invoice) must be provided to INOVO with all warranty claims. Other parts issue than mixer cartridge leaking is not claimable including free water hose provided.

INOVO Bathtubs/Jacuzzi

All models of Bathtubs/Jacuzzi Faucet Tap be leak and drip free for 10 year during normal residential use for as long as the original consumer purchaser owns his or her home. If the Faucet Tap cartridge mixer should leak or drip during normal use, customers can free of charge come to our office to exchange the needed part for replacement within the 10 year warranty period. Proof of purchase (invoice) must be provided to INOVO with all warranty claims.

INOVO Mattresses

All our mattresses come with 25 Year Warranty. The warranty is effective from the date of purchase.The warranty covers physical defects and changes which cause a visible, permanent indentation, more than 5cm, in the CoolTouch^® memory foam material. The warranty is also valid if the product is taken outside of the Malaysia. However, INOVO will not be liable for any costs relating to transportation to and from Malaysia.

If you believe that you have a warranty claim, please contact INOVO office via email or phonecall. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your original invoice

INOVO Hideaway Fan

All models of our ceiling fan parts is covered for 6 months and the motor will be covered 1 years warranty. Customers can free of charge come to our office to exchange the needed part for replacement within the warranty period. Proof of purchase (invoice) must be provided to INOVO with all warranty claims. Overseas customer have to arrange courier to collect the parts from us or we can arrange the courier at a fees to you.

INOVO AND/OR SELLER DO NOT PROVIDE ONSITE WARRANTY SERVICE AND INSTALLATION TO WARRANTIES IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INOVO AND/OR SELLER DISCLAIM ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. PRODUCTS NOT STATED HERE IN THIS PAGE WILL NOT BE ELIGIBLE FOR ANY WARRANTY CLAIM.

This is INOVO’s exclusive written warranty and subject to our term and conditions.

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