Warranty Information

INOVO Basin Tap, Kitchen Tap, Bathtub Faucets, and Rain Showers

INOVO warrants its Basin Tap, Kitchen Tap and Bathtub Faucets and Rain Shower (cartridge) to be leak and drip free for 10 year during normal residential use for as long as the original consumer purchaser owns his or her home. If the Basin Tap, Kitchen Tap or Rain Shower (Handle cartridge) should leak or drip during normal use, we will provide FREE (Handle cartridge) for replacement within the 10 year warranty period. Customer will just need to cover the shipping fees. We do not provide onsite warranty. This warranty applies only to INOVO Basin Tap, Kitchen Tap and Rain Shower installed in Malaysia not applicable to products exported out of Malaysia. Proof of purchase (invoice) must be provided to INOVO with all warranty claims. Only (cartridge) leaking is claimable. All other component parts issue including mixer body, nozzle, water hose, piping leaking, colour finishing, rust, tarnish or water pressure flow issue is not covered and faulty or breakage due to usage. We do not provide onsite warranty, if needed we will provide parts without installation subject to management approval.

INOVO Bathtubs/Jacuzzi

All models of Bathtubs/Jacuzzi Faucet Tap be leak free and jacuzzi motor for 1 year warranty during normal residential use for as long as the original consumer purchaser owns his or her home. If the Faucet Tap cartridge should leak or drip during normal use, we will provide FREE (cartridge) for replacement within the 1 year warranty period. Customer will just need to cover the shipping fees. Proof of purchase (invoice) must be provided to INOVO with all warranty claims. Only (cartridge) leaking is claimable. All other component parts issue including mixer, water hose, piping leaking, colour finishing, paint work issue, rust, tarnish or water pressure flow issue is not covered and breakage due to usage. Please note that warranty will be void if there is alteration of the electrical cable. We do not provide onsite warranty, if needed we will provide parts without installation subject to management approval. For any major defects or cracks upon receiving will only be covered during the point of delivery or the next working day if customer inform us by email or phone.

INOVO Vanity Cabinet

All models of Vanity cabinet is not covered under warranty, component parts issue including, basin, mixer, water hose, piping leaking, colour finishing, paint work issue, rust, tarnish or water pressure flow issue is not covered and wear and tear or breakage due to usage. We do not provide onsite warranty, if needed we will provide parts without installation subject to management approval. For any major defects or cracks upon receiving will only be covered during the point of delivery or the next working day if customer inform us by email or phone.

INOVO Mattresses

All our mattresses come with 25 Year Warranty. The warranty is effective from the date of purchase.The warranty covers physical defects and changes which cause a visible, permanent indentation, more than 5cm, in the CoolTouch^® memory foam material. The warranty is also valid if the product is taken outside of the Malaysia. However, INOVO will not be liable for any costs relating to transportation to and from Malaysia.

If you believe that you have a warranty claim, please contact INOVO office via email or phonecall. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your original invoice

INOVO Hideaway Fan

All models of our ceiling fan parts and motor is covered for 6 months warranty. Customers can free of charge come to our office to exchange the needed part for replacement within the warranty period. Proof of purchase (invoice) must be provided to INOVO with all warranty claims. Overseas customer have to arrange courier to collect the parts from us or we can arrange the courier at a fees to you.

 

INOVO AND/OR SELLER DO NOT PROVIDE ONSITE WARRANTY SERVICE AND INSTALLATION TO WARRANTIES IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE RESERVED THE RIGHT TO DETERMINE IF THE DEFECT OR DAMAGE OF THE PRODUCTS CAUSE BY CUSTOMER DUE TO USED TO CLIAM WARRANTY INVALID. INOVO AND/OR SELLER DISCLAIM ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. ANY OTHER PRODUCT ISSUE NOT STATED HERE IS NOT CLAIMABLE. PRODUCTS NOT STATED HERE IN THIS PAGE WILL NOT BE ELIGIBLE FOR ANY WARRANTY CLAIM.  CUSTOMER HAVE TO ASSESS THE ISSUE BY ENGAGING A CONTACTOR IF THE CLIAM IS ELIGIBLE, CUSTOMER WILL NEED TO COVER THE SHIPPING COST AND INOVO WILL PROVIDED PARTS NEEDED AND CUSTOMER WILL NEED TO ENGAGE OWN INSTALLER TO FIXED ANY TYPE OF ISSUE. IF THERE IS ANY FREE REPLACEMENT OF THE PRODUCT, IT WILL BE ON A 1 TIME BASIS. NO FURTHER CLIAM WILL BE MADE AND WARRANTY WILL BE CONSIDERED OVER. ALL FREE GIFTS ITEMS ARE NOT COVERED UNDER WARRANTY, EXAMPLE WATER HOSES, BASIN TAPS, MIRRORS AND MIRROR CABINET, WATER HOSE BREAKAGE IS NOT CLIAMABLE. WE ARE NOT LIABLE FOR ANY DAMAGE CAUSE IN YOUR PROPERTY WHILE USING OUR PRODUCT. COLOUR OF PRODUCT ARE NOT THE SAME FOR ALL DIFFERENT PRODUCTS DUE TO DIFFERENT MATERIAL USED.

IF WE APPROVE YOUR CLIAM REGARDING  ANY DEFECTIVE OR MISSING PARTS ISSUE, YOU CAN COME TO OUR WAREHOUSE TO DO A 1-1 EXCHANGE OR COLLECT THE PARTS NEEDED IF YOU RECEIVED IT WITHIN 7 DAYS FOR READY STOCK ITEMS EXCLUDING BATHTUB AND VANITY. 1-1 EXCHANGE CAN ONLY BE DONE AT OUR WAREHOUSE SO THAT YOU CAN CHECK THE ITEMS.

This is INOVO’s exclusive written warranty and subject to our term and conditions.