Warranty Information

INOVO 10 Year limited warranty

INOVO Basin Tap, Kitchen Tap, Bathtub Faucets, and Rain Showers

INOVO warrants its Basin Tap, Kitchen Tap and Bathtub Faucets and Rain Shower (cartridge) to be leak and drip free for 10 year during normal residential use for as long as the original consumer purchaser owns his or her home. If the Basin Tap, Kitchen Tap or Rain Shower (Handle cartridge) should leak or drip during normal use, we will provide FREE (Handle cartridge) for replacement within the 10 year warranty period. Customer will just need to cover the shipping fees. We do not provide onsite warranty. This warranty applies only to INOVO Basin Tap, Kitchen Tap and Rain Shower installed in Malaysia not applicable to products exported out of Malaysia. Proof of purchase (invoice) must be provided to INOVO with all warranty claims. Only (cartridge) leaking is claimable. All other component parts issue including mixer body, nozzle, water hose, piping leaking, colour finishing, rust, tarnish or water pressure flow issue is not covered and faulty or breakage due to usage. We do not provide onsite warranty, if needed we will provide parts without installation subject to management approval.

INOVO Bathtubs/Jacuzzi

All models of Bathtubs/Jacuzzi Faucet Tap be leak free and jacuzzi motor for 1 year warranty during normal residential use for as long as the original consumer purchaser owns his or her home. If the Faucet Tap cartridge should leak or drip during normal use, we will provide FREE (cartridge) for replacement within the 1 year warranty period. Customer will just need to cover the shipping fees. Proof of purchase (invoice) must be provided to INOVO with all warranty claims. Only (cartridge) leaking is claimable. All other component parts issue including mixer, water hose, piping leaking, colour finishing, paint work issue, rust, tarnish or water pressure flow issue is not covered and breakage due to usage. Please note that warranty will be void if there is alteration of the electrical cable. We do not provide onsite warranty, if needed we will provide parts without installation subject to management approval. For any major defects or cracks upon receiving will only be covered during the point of delivery or the next working day if customer inform us by email or phone.

INOVO Vanity Cabinet

All models of Vanity cabinet is not covered under warranty, component parts issue including, basin, mixer, water hose, piping leaking, colour finishing, paint work issue, rust, tarnish or water pressure flow issue is not covered and wear and tear or breakage due to usage. We do not provide onsite warranty, if needed we will provide parts without installation subject to management approval. For any major defects or cracks upon receiving will only be covered during the point of delivery or the next working day if customer inform us by email or phone.

INOVO Mattresses

All our mattresses come with 25 Year Warranty. The warranty is effective from the date of purchase.The warranty covers physical defects and changes which cause a visible, permanent indentation, more than 5cm, in the CoolTouch® memory foam material. The warranty is also valid if the product is taken outside of the Malaysia. However, INOVO will not be liable for any costs relating to transportation to and from Malaysia.

If you believe that you have a warranty claim, please contact INOVO office via email or phonecall. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your original invoice

INOVO Hideaway Fan

All models of our ceiling fan parts and motor is covered for 6 months warranty. Customers can free of charge come to our office to exchange the needed part for replacement within the warranty period. Proof of purchase (invoice) must be provided to INOVO with all warranty claims. Overseas customer have to arrange courier to collect the parts from us or we can arrange the courier at a fees to you.

 

INOVO AND/OR SELLER DO NOT PROVIDE ONSITE WARRANTY SERVICE AND INSTALLATION TO WARRANTIES IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE RESERVED THE RIGHT TO DETERMINE IF THE DEFECT OR DAMAGE OF THE PRODUCTS CAUSE BY CUSTOMER DUE TO USED TO CLIAM WARRANTY INVALID. INOVO AND/OR SELLER DISCLAIM ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. ANY OTHER PRODUCT ISSUE NOT STATED HERE IS NOT CLAIMABLE. PRODUCTS NOT STATED HERE IN THIS PAGE WILL NOT BE ELIGIBLE FOR ANY WARRANTY CLAIM.  CUSTOMER HAVE TO ASSESS THE ISSUE BY ENGAGING A CONTACTOR IF THE CLIAM IS ELIGIBLE, CUSTOMER WILL NEED TO COVER THE SHIPPING COST AND INOVO WILL PROVIDED PARTS NEEDED AND CUSTOMER WILL NEED TO ENGAGE OWN INSTALLER TO FIXED ANY TYPE OF ISSUE. IF THERE IS ANY FREE REPLACEMENT OF THE PRODUCT, IT WILL BE ON A 1 TIME BASIS. NO FURTHER CLIAM WILL BE MADE AND WARRANTY WILL BE CONSIDERED OVER. ALL FREE GIFTS ITEMS ARE NOT COVERED UNDER WARRANTY, EXAMPLE WATER HOSES, BASIN TAPS, MIRRORS AND MIRROR CABINET, WATER HOSE BREAKAGE IS NOT CLIAMABLE. WE ARE NOT LIABLE FOR ANY DAMAGE CAUSE IN YOUR PROPERTY WHILE USING OUR PRODUCT. COLOUR OF PRODUCT ARE NOT THE SAME FOR ALL DIFFERENT PRODUCTS DUE TO DIFFERENT MATERIAL USED.

IF WE APPROVE YOUR CLIAM REGARDING  ANY DEFECTIVE OR MISSING PARTS ISSUE, YOU CAN COME TO OUR WAREHOUSE TO DO A 1-1 EXCHANGE OR COLLECT THE PARTS NEEDED IF YOU RECEIVED IT WITHIN 7 DAYS FOR READY STOCK ITEMS EXCLUDING BATHTUB AND VANITY. 1-1 EXCHANGE CAN ONLY BE DONE AT OUR WAREHOUSE SO THAT YOU CAN CHECK THE ITEMS.

This is INOVO’s exclusive written warranty and subject to our term and conditions.

Our Products

Luxury Rainshower

Sale!

Bathroom

INOVO® Milańo Rain Shower Set

Earliest Delivery 3-5 Days

(21 reviews)
RM690.00RM810.00
Sale!

Bathroom

INOVO® Grándeur Rain Shower Set in Black Gold

Earliest Delivery 3-5 Days

(14 reviews)
RM690.00RM810.00
Sale!

Bathroom

INOVO® Grándeur Rainshower in White Gold

Earliest Delivery 3-5 Days

(27 reviews)
RM690.00RM810.00
Sale!
(6 reviews)
RM1,490.00
Sale!

Bathroom

INOVO® Ońyx Rainshower in Black

Earliest Delivery 3-5 Days

(27 reviews)
RM790.00RM910.00
Sale!
(31 reviews)
RM1,490.00
Sale!
(46 reviews)
RM1,490.00

Luxury Basin Taps

Sale!

Bathroom

INOVO® Estela Retractable Mixer Basin Tap in White

Earliest Delivery 3-5 Days

RM490.00
Sale!

Bathroom

INOVO® Estela Retractable Mixer Basin Tap in Silver

Earliest Delivery 3-5 Days

RM490.00
Sale!

Bathroom

INOVO Cartier bathroom sink faucet tap in white gold

Earliest Delivery 3-5 Days

RM590.00
Sale!

Bathroom

INOVO Cartier bathroom sink faucet tap in Black gold

Earliest Delivery 3-5 Days

RM590.00
Sale!

Bathroom

INOVO Cartier bathroom sink faucet tap in Pure Gold

Earliest Delivery 3-5 Days

RM590.00
Sale!

Bathroom

INOVO Cartier bathroom sink faucet tap in Sliver

Earliest Delivery 3-5 Days

RM590.00
Sale!

Bathroom

INOVO® Jeŵel bathroom mixer basin tap in Pure Gold

Earliest Delivery 3-5 Days

RM490.00
Sale!

Bathroom

INOVO® Jeŵel bathroom mixer basin tap in Silver

Earliest Delivery 3-5 Days

RM490.00
Sale!

Bathroom

INOVO® Jeŵel bathroom mixer basin tap in White

Earliest Delivery 3-5 Days

RM490.00
Sale!

Bathroom

INOVO® Jeŵel bathroom mixer basin tap in Black

Earliest Delivery 3-5 Days

RM490.00
Sale!

Bathroom

INOVO Feretti bathroom mixer tap in Black

Earliest Delivery 3-5 Days

RM490.00
Sale!
RM590.00
Sale!

Bathroom

INOVO® Feŕetti bathroom mixer basin tap in White

Earliest Delivery 3-5 Days

RM490.00
Sale!
RM590.00
Sale!
RM590.00
Sale!
RM590.00
Sale!

Bathroom

INOVO® Lüzerńe bathroom mixer basin tap in Gold

Earliest Delivery 3-5 Days

RM590.00
Sale!

Bathroom

INOVO® Lüzerńe bathroom mixer basin tap in Silver

Earliest Delivery 3-5 Days

RM590.00

Luxury Bathroom Accessories

Sale!

Bathroom

INOVO Dazzle Bathroom Accessories in Gold 6 pcs set

Earliest Delivery 3-5 Days

(15 reviews)
RM590.00
Sale!
(4 reviews)
RM590.00
Sale!

Bathroom

INOVO Enzo Bathroom Accessories in Black 6 pcs set

Earliest Delivery 3-5 Days

(3 reviews)
RM590.00

Luxury Grande Vanity Cabinet

Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Royal White)

Earliest delivery 4 weeks

(13 reviews)
RM300.00RM3,650.00
Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Royal Gold)

Earliest delivery 4 weeks

RM300.00RM3,650.00
Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Full Black)

Earliest delivery 4 weeks

RM300.00RM3,650.00
Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Lines White)

Earliest delivery 4 weeks

RM300.00RM3,650.00
Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Moderno Black)

Earliest delivery 4 weeks

(3 reviews)
RM300.00RM3,650.00
Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Orion White)

Earliest delivery 4 weeks

RM300.00RM3,650.00

Luxury Nordic Vanity Cabinet

Sale!
RM300.00RM3,950.00
Sale!
RM300.00RM3,950.00
Sale!
RM300.00RM3,950.00
Sale!
RM300.00RM3,950.00

Luxury Double Sink Vanity Cabinet

Sale!

Bathroom

Luxury Classico Vanity Cabinet

Earliest delivery 4 weeks

RM0.00RM5,750.00

luxury freestanding bathtubs & Jacuzzi

Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Aimée Panel Bathtub / Jacuzzi Whirlpool

Earliest delivery 4 weeks

RM450.00RM6,600.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Aster Panel Double Bathtub / Jacuzzi Whirlpool

Earliest delivery 4 weeks

RM300.00RM6,950.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Aurelia Panel Double Bathtub / Jacuzzi Whirlpool

Earliest delivery 4 weeks

RM300.00RM6,950.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Messier Freestanding Bathtub / Jacuzzi Whirlpool

Earliest delivery 4 weeks

RM150.00RM3,900.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Full Customize Alexus Panel Bathtub / Jacuzzi Whirlpool

Earliest delivery 4 weeks

RM300.00RM4,400.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Cassia Panel Corner Bathtub / Jacuzzi whirlpool

Earliest delivery 4 weeks

RM300.00RM3,900.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Kaiser Freestanding Round Bathtub

Earliest delivery 4 weeks

RM600.00RM7,900.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Rigel Freestanding Round Bathtub

Earliest delivery 4 weeks

RM450.00RM7,900.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Atlantis Freestanding Bathtub

Earliest delivery 4 weeks

RM300.00RM5,950.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Lyon Freestanding Bathtub for small space

Earliest delivery 4 weeks

RM300.00RM3,900.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Posh Freestanding Bathtub / Jacuzzi Whirlpool

Earliest delivery 4 weeks

RM150.00RM4,400.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Orion Freestanding Bathtub

Earliest delivery 4 weeks

RM150.00RM4,400.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Stellar Freestanding Bathtub

Earliest delivery 4 weeks

(20 reviews)
RM600.00RM6,300.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Zircon Freestanding Bathtub / Jacuzzi Whirlpool

Earliest delivery 4 weeks

(17 reviews)
RM150.00RM6,300.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Eclipse Freestanding Bathtub / Jacuzzi Whirlpool

Earliest delivery 4 weeks

(20 reviews)
RM450.00RM6,600.00

Luxury Bathtub Faucet

Sale!
RM1,790.00
Sale!
RM1,790.00
Sale!
RM1,790.00
Sale!

Bathroom

Luxury Sliver Trinity Freestanding Bathtub Faucet

Earliest delivery 3-5 Days

RM2,900.00
Sale!

Bathroom

Luxury Black Trinity Freestanding Bathtub Faucet

Earliest delivery 2 weeks

RM2,900.00
Sale!

Bathroom

Luxury Gold Trinity Freestanding Bathtub Faucet

Earliest delivery 2 weeks

RM2,900.00

Luxury Kitchen Taps

Sale!

Kitchen

INOVO® Miá Spring mixer kitchen tap faucet

Earliest Delivery 3-5 Days

RM590.00
Sale!
RM590.00
Sale!
RM590.00
Sale!
RM590.00
Sale!

Kitchen

INOVO® Cosimá mixer kitchen tap faucet in Silver

Earliest Delivery 3-5 Days

RM590.00
Sale!

Kitchen

INOVO® Cosimá mixer kitchen tap faucet in Gold

Earliest Delivery 3-5 Days

RM590.00
Sale!
RM590.00

Hideaway Ceiling Fan

Sale!

living room

INOVO Lumi Hideaway DC Ceiling Fan in White (36″/42″)

Earliest Delivery 3-5 Days

(9 reviews)
RM899.00RM999.00
Sale!

living room

INOVO Lumi Hideaway DC Ceiling Fan in Black (36″)

Earliest Delivery 3-5 Days

(3 reviews)
RM899.00

Luxury Memory Foam Mattress

Sale!
(12 reviews)
RM890.00RM2,290.00