By using INOVO’s website and services, you agree to be bound by the following Terms and Conditions in full; If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website. Any claim will not be accepted.

We may revise these terms and conditions from time to time.

The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

Terms of Use

This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed. INFORMATION ON THIS WEB SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. INOVO may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

INOVO does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to INOVO will be deemed NOT to be confidential. By sending INOVO or https:/inovo.com.my any information or material, you grant INOVO an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that INOVO is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

Information published on the web may contain references or cross references to other products, programs and services that are not announced or available in your country. Such references do not imply that INOVO intends to announce such products, programs or services in your country.

INOVO makes no representations whatsoever about any other web site which you may access through this one. When you access a non-INOVO website, please understand that it is independent from INOVO, and that INOVO has no control over the content on that website. In addition, a link to a non-INOVO website does not mean that INOVO endorses or accepts any responsibility for the content, or the use, of such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL INOVO BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. STATEMENT ON PRODUCTS: All products pictures are for illustration purpose only. Actual product may varies due to products upgrades and colours may vary from colours shown on your monitor, use of materials (eg. woodgrains, print placement), photoshoot lighting conditions. There will might be also a difference of 2-3cm from actual measurement for vanity cabinet and bathtub. We only supply the products with free delivery to your address without installations. We can provide you a installer contact number but we are not liable for any arrangement between you and him if you decide to use his services. Delivery are to your entrance of your main door without opening of wooden crate for vanity cabinet, bathtubs. We do not move it to bedroom, bathrooms or different floors. Do allow 3 weeks for mattress to fully expand and 1-2cm difference due to hand measurement. Please do not remove or dismantle any parts of the Basin Tap, Kitchen Tap and Shower mixers otherwise warranty will be void. All Images in our website is for illustration purpose only. Water Pressure performance will also depend on your home main water output pressure. Disclaimer: All products pictures are for illustration purpose only. Actual product may varies due to products upgrades and colours may vary from colours shown on your monitor.

Copyright Notice

Subject to the express provisions of these terms and conditions:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Shipping Policy

Delivery Timeline

1. Customer places the order.

2. INOVO processes the order and prepares it for shipment. (Please note that any orders placed after 3pm will be processed on the next working day)

3. INOVO will arrange our courier partner Skynet to deliver within 3-5 working days. Monday – Friday between 10am – 6pm and Saturday between 10am -1pm

4. Delivery personnel will transport the order to the delivery address.

5. If the customer is not around to receive the delivery, the delivery personnel will give a call to the customer*

6. If customer is not at home, with your approval and consent, we can leave the item at the doorstep or a safe place you prefer. (Do note that our company will not be liable for any loss/damage of the item in this case)*

7. We can also reschedule the delivery to another date of your preference if you are not at home.

8. For large and bulky item like Vanity Top and Furniture, INOVO will send an Email/SMS to the customer to inform him/her of the delivery schedule. Upon confirmation, your items will be sent out at the date and time zone specified. Delivery will not proceed unless customer has approved of the time zone and date for delivery.

*For Courier Services only

Rescheduling of Delivery

Upon receipt via SMS / E-mail of the delivery schedule, the customer is allowed to re-schedule the delivery by replying to the SMS / E-mail, subject to availability of the requested timeslot.

Default Delivery Window

By default, we deliver Monday to Saturday for all forms of courier shipping. If you will not be around during this period, do leave us a note when placing your order to tell us your preferred delivery timing. If we do not receive notice from you, your delivery will abide by the Default Delivery Window.

However, do note that timings outside of the Default Delivery Window are subject to availability. If you need us to deliver outside the Default Delivery Window, your delivery might be delayed. Although INOVO will do so when deemed possible, we are not obliged to accommodate requests for deliveries outside the Default Delivery Window.

We do not deliver on Sundays and Public Holidays.

Free Shipping

INOVO aims to fulfill Free Shipping within 3-5 days from the day your order has been processed, excluding the day the order is processed.

Disclaimer

INOVO will not be responsible for any failed deliveries should the customer provide the wrong delivery information such as the wrong address, wrong contact information, or wrong delivery date and timing.

INOVO will do our best to help our customers receive their order. However, we are not obliged to deliver the order in any other ways not previously agreed on before the delivery.

We are also not obliged to perform any form of delivery beyond delivery to your doorstep. Should you not be at the location to receive the delivery, we are not obliged to wait for you to return home. We can however pass it to any other persons living in your home.

In cases where our logistics run into unforeseen circumstances, your delivery might be delayed for any number of reasons. In this case, we will inform you of any re-scheduling as early as we can.

Backorders

Backorders are not subject to the delivery timeframes stated above as the products are not in stock. Normally earliest delivery stated is 3 weeks or longer depending on the shipment. We will ship them out soonest possible once the products are in stock. Back order items are not applicable for next day delivery as items are not instock as they are custom made and ship from Singapore or China.

Inaccessible Places

For bulky furniture delivery involving climbing of staircase(s), there is a charge of RM20 per item per non-lift accessible steps which must be collected by our delivery team before the completion of the delivery. This fee will also be applicable to stairs within landed properties or maisonette.

DEFECT POLICY

We sincerely apologise for any Significant Defects in the items sent. Here are the steps to follow should you receive a Significant Defects:

Notify us on the same day of receiving your item by replying to your order email. *We regret that we are not able to assist if defect is reported after the receiving day.
Explain the nature of the defect and attach any product and packaging photos or videos that might help. (Tip: Attaching photos & videos will facilitate the process.) Our customer service may ask you some questions (or request for more photos/videos) to determine the defect.
Once the item is confirmed Significant Defects and irreparable, Exchange is only at our distribution center so customer can check the item before leaving.
If the item can be repaired, the item will not be eligible for refunds, replacements or exchanges. We will provide the parts and instructions on how to fixed it and customer will need follow the steps to get the issue resolve personally. We do not provide 1-1 exchange if the item is able to be repair and fixed. In the event that buyer is unable to follow our instruction given, we can recommend an installer but the cost will be bear by the Buyer.
In some cases, if the Significant Defects is complicated, photos and videos sent may be insufficient in demonstrating the defect. You may then choose to send the item to us for evaluation. We will perform tests on the item and/or send it to the supplier to confirm the defect. The replacement will be sent out to you only after the Significant Defects is confirmed. Please note that this process will take some time.

When sending item back for evaluation

The buyer is responsible for all return shipping charges back to us.
If the item is not considered Significant Defects (after performing reasonable tests), we will send the item back to you at a charge. You may also self-collect. *The initial shipping charges incurred for sending item back for evaluation will not be reimbursed.
If you are eligible for refund, it will be in the form of store credits. INOVO reserves the right to reject any return item (Significant Defects or non-Significant Defects), if the state (e.g. packaging, item condition) of returned item do not meet our requirements.

CANCELLATION POLICY

We do not accept refund request and cancellations after an order is placed on our website as the order is sent to our warehouse for immediate processing and reserved for the customer for delivery.
Should you change your mind about an order after placing it, item not delivered yet can be change to other products of the same value or keep as store credit without expiry date. For item already delivered, you can return the item back to us under our Returns Policy (see below).
If you reject your parcel upon delivery, you will be charged an administrative/logistic fee of RM150. This fee will be deducted from your store credits earned from your return items.

7 DAYS RETURNS POLICY

It is ok to change your mind! We will accept the return within 7 days of purchase as long as it meets the Return Conditions stated below.

RETURN CONDITIONS

Please ensure that your items meet all of the following returnable conditions:

Within 7 days after delivery
New condition, unused
Items have not been assembled, installed or damage.
Original packaging is undamage with Invoice
Item is not a Sales items or Backorder item (vanity cabinet, bathtub and Jacuzzi)

If your return is accepted, we will allow 1-1 exchange of the same item or any other item of the same value. Alternatively you can return the item back to our distribution center and we will issued you the amount you have paid in the form of store credits with (no expiry date) which you can use to offset a future purchase with us. The amount will be the actual amount you paid for the return item, regardless of price fluctuations. ( not applicable for backorder items )
For defective item that cannot be repaired or replaced, amount paid by buyer will issued in the form of store credits.
Please take note that we do not accept refund request. It the event we allow return there will be restock fees 30% of the value of the item.
Strictly no return for mattress. And firmness of mattress is subjective, no claims to be made due to firmness concern.

Exchange and Return Eligibility

We will allow 1-1 exchange of the same item at our distribution center or any other items of the same amount value. Alternatively you can return the item back to our distribution center and we will refund you in the form of store credits with no expiry date. ( not applicable for backorder items )
After the return of the item, your next new order will no longer enjoy Free Shipping. You will be charged a shipping fee of RM80. This is done by deducting the shipping fee from your store credits earned from your return item.
Backorder items (vanity cabinet, bathtub and Jacuzzi) are not entitled to the 7 days Return Policy as it is custom made for each customer’s design choice, size, colour and measurement requirement. There will be no Cancellation when order is placed in our website. Mattress is also not entitled to the 7 days Return Policy.
In cases of claims of exchange on products with obvious and significant defects, such claims will be taken as questionable and will be reviewed on a case-by-case basis as the customer should have sounded it off upon receipt of the item on the same day. Exchange is only at our distribution center so customer can check the item before leaving.
You may choose to bring the item to us personally or mail it to us. Buyer is responsible for all shipping charges to send the return item to us. We encourage customers to use a trackable delivery service when returning items to us. This allows you to track delivery status of your own return parcel. INOVO is not able to advise on the delivery status of your return parcel and is not responsible for any delays, loss, or damages due to transit. INOVO reserves the right to reject return parcels that are damaged or charge a restocking fee in the instances when the item needs to be sent back to our factory for repacking. Customers are therefore encouraged to take extra care in proof-packing the return item for delivery.
NOVO reserves the right to reject any return item that does not meet our return conditions stated above. If the return item is rejected, customer must collect back the item. You may self-collect, arrange your own courier service, or opt for our courier service. Our courier service is chargeable at a rate of RM80-RM100 (small to large items).

Warranty Details

Our Warranty only covers product defects that significantly impair the use of the product. The INOVO Warranty does not cover Non-Significant Defects when received due to shipping delivery process, damage that arises out of wear and tear, accidental damage to the product, intentional misuse of the product, damage from irresponsible storage, damage from unwise usage of our product in ways that will cause it to suffer damage unnecessarily.
Non-significant Defects refers to but is not limited to:
— Stains, colour fade, tarnishing, rust on stainless steel
— Slight crack, wear and tear damage
— Minor dent, scratches, misalignment
The INOVO Warranty is intended as a guarantee to replace or repair your product should it suffer any form of significant impairment when receive or while using it for its intended purpose in a regular manner.
By default, all items sold at INOVO does not come with warranty unless otherwise stated on the product page itself.
The buyer is responsible for all costs involved in sending the item to the Distribution Centre for assessment.
As we are online based without service center, if item purchase have any issue. Buyer will need to cooperate with us on settling the issue. We will provide the parts and instructions on how to fixed it and customer will need follow the steps to get the issue resolve personally. We do not provide 1-1 exchange if the item is able to be repair and fixed. In the event that buyer is unable to follow our instruction given, we can recommend an installer but the cost will be bear by the Buyer.
Please take note that we only supply our products with free delivery. We do not provide onsite warranty service or installation. For warranty claim, you can collect the spare parts from our distribution center within the warranty period if required.
For rain shower, basin tap and kitchen taps, the water pressure performance will depend on your home main pressure. Strength of the water pressure is subjective and not applicable for warranty claim base on how you feel that is stronger or weaker then your current or new rain shower, basin taps and kitchen taps.
INOVO reserves the right to determine if the product is a Significant or Non-Significant defect and to make the final decision on whether to reject claims, repair or exchange the product, as well as the replacement product, should an exchange be decided on.
If the issue is deemed manufacturing defect by INOVO and the item cannot be repaired or replaced, a refund in the form of store credits will be issued to the buyer.
Factory Seconds/Discounted items/Free gifts/ Backorder items (vanity cabinet, bathtub) are not entitled to the Warranty and Defects are not covered.

IMPORTANT DISCLAIMER ON OUR WARRANTY POLICY:

Please take note that as mentioned in our website that we do not have showroom, for the actual colour, finishing, functions and quality of products if you are not comfortable to see, touch and feel the product before ordering, please do not place any order from our website. Any claim after ordering will not be accepted.
Please note and accept that custom made backorder items ( Vanity cabinet/ Bathtub and Jacuzzi ) might have some imperfection finishing due to handmade, example slight dent, misalignment, scratches, basin uneven finish and paint work on products parts not evenly finished. And it’s very common for cabinet door to be misaligned during the shipping process as the doors are not fully secure into place. Adjustment of door is always needed during installation by a professional contractor whom the customer appointed. As it is custom allow 2-4mm allowance for mirror and door alignment.
For bathtub, there might be some air bubbles formed on the bathtub body during the finishing process. This is not a manufacturing defect. Please do not place order if it is a concern to you. Any claim after ordering will not be accepted. We only supply the products with free delivery to your address without installations. We can provide you a installer contact number but we are not liable for any arrangement between you and him if you decide to use his services. All products pictures in our website are for illustration purpose only. Actual product may varies due to products upgrades and colours may vary from colours shown on your monitor.
We advise all our customers or their receiver (Example: contractor/maid/family member) to check your item(s) when you receive them, and if item received is wrong, missing parts or there are any major damages/defects that are visible to the eye, do make sure to call our office before the delivery guy leave your place and then send us a picture on the actual day of receiving. Any claim after the actual receiving day will not be accepted. For backorder items that have major damages/defects or wrong item received, missing item or replacement of parts will take 4 weeks or longer depending on shipment. This is subject to approval of the management purely out of goodwill and without admission of liability as Back order are not covered for warranty and defects. The conditions will apply to self collection at our warehouse also.
It is our customers’ responsibility to survey and check the product for any missing parts or damage upon receipt of the product. If there is significant unacceptable damage to the product, customers should sound it off immediately. Please do not sign and accept the item if the delivery person or warehouse assistant is in a hurry and refuse to let you inspect. The conditions will apply to self collection at our warehouse also.
Should our customers receive the product and not sound off any unacceptable condition or defects to the product, we will assume that the customer has deemed the product acceptable in its received state.

Our Products

Luxury Rainshower

Sale!

Terms and conditions

DEFECT POLICY

CANCELLATION POLICY

7 DAYS RETURNS POLICY

RETURN CONDITIONS

Exchange and Return Eligibility

Warranty Details

IMPORTANT DISCLAIMER ON OUR WARRANTY POLICY:

Our Products

Luxury Rainshower

Luxury Basin Taps

Luxury Bathroom Accessories

Luxury Grande Vanity Cabinet

Luxury Nordic Vanity Cabinet

Luxury Double Sink Vanity Cabinet

luxury freestanding bathtubs & Jacuzzi

Luxury Bathtub Faucet

Luxury Kitchen Taps

Hideaway Ceiling Fan

Luxury Memory Foam Mattress

Tel: +603-7890 3684

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