How to order from INOVO?
Our office is a warehouse not a showroom so there is no display of our products and all items are brand new sealed in box. We supply directly to customer without distributor so that consumer can enjoy attractive low pricing without any markup from local stores!
We have included everything you need online: photos from multiple angles, videos, user reviews etc, where you can shop 24 hours a day, 7 days a week!
You can contact our Customer Support at +603-7890 3684 between 10am-6pm, Monday to Friday. Our friendly Customer Service Officers will be glad to assist you.
Happy shopping!
Place your order online on our website at www.inovo.com.my
Simply click on your desired item, specify your preferred size or colour and select the "Add To Cart" option. Once you're done filling up your shopping cart, follow the step-by-step instructions on your screen.
We will process the order and prepares it for shipment. (Please note that any orders placed after 3pm will be processed on the next working day).
We will arrange our courier partner SKYNET to deliver within 2-3 working days. Monday – Friday between 10am – 6pm and Saturday between 10am -1pm.
For all products, payment can be made via Direct Bank Transfer or Credit/Debit Card.
Should you face any issues when ordering, please drop us an email at [email protected] or contact our Customer Support at +603-7890 3684 between 10am-6pm, Monday to Friday. Our friendly Customer Service Officers will be glad to assist you.
Your order will be processed within 1 working day. However, please take note that any orders placed after 4pm will be processed on the next working day).
Delivery
There are no charges for Delivery. All purchases in the website comes with Free Delivery.
The expected delivery lead time is stated on each product page.
The time taken for delivery depends on the lead time of the products that you've ordered. Please email us at [email protected] or call our Customer Support at +603-7890 3684. We will try our best to accede to your request.
Payment
All prices are stated in Malaysia Ringgit (MYR) and are inclusive of all prevailing government taxes (e.g. GST etc).
You can make payment via the following modes: Direct Bank Transfer Credit/Debit Cards - MasterCard and Visa
MasterCard/Visa The last 3 digit code on the back of card, next to your signature.
Your card could be declined for several reasons. Make sure the card number, expiration date, and security code are entered correctly. Do contact the issuing bank of your Credit/Debit Card for further assistance.
Products & Policies
We task ourselves to maintain a desired level of quality in the products we offer to customers and continually improve our company’s ability to ensure that our products will meet quality standards.
Our quality control process involves inspecting the products and testing each product for defects, cracks, dents and other various product-related quality issues.
In this process, the team aims to identify and correct the defects after a product has been designed & developed and before it’s been released. Through tools and equipment, our quality control team will inspect the products and eliminate sources of quality problems. This is to ensure that the products are fault-free and comply with the expectations of our manufacturers, suppliers and customers.
Ultimately, we make sure that our customers receive products that are of industry-standard quality and have a positive experience shopping with us
All our products are brand new with their original tags and in their original packaging.
INOVO does not sell second-hand/used items.
INOVO operates 100% online and does not have a physical showroom. Hence, we were able to pass on our savings on overheads (e.g. salaries of salespeople, commissions, showroom rental etc) to you.
Shop with us and be pleasantly surprised at the quality of products we deliver.
Data Privacy & Security
INOVO's Commitment To Your Privacy Your privacy is very important to us. Hence we're providing this Statement to explain our online information collection and usage practices, as well as to inform you on the choices you can make about the way your information is collected and used on the Website.
Scope This Privacy Policy Statement covers all aspects of the INOVO Website (www.inovo.com.my). The information ("Information") referred to in this Statement is the personal information any individual furnishes to INOVO through the Website.
Information Types Collected INOVO collects two different types of information off this Website: Website Visitor Information through and Personally Identifiable Information voluntarily provided to INOVO by INOVO customers and Website visitors.
We do not collect, process or store your credit card information.
Website Visitor Information INOVO routinely collects Information on Website activity. This includes website traffic data (eg. the number of people who visit the Website, the individual pages they view, how long they stay on each page, etc).
All Website Visitor Information is collected on an anonymous and aggregated basis, through web server logs for the purpose of generating statistics. No personal identifiable information is collected.
We use this information to monitor the activity on the website and improve on the efficiency and effectiveness of the Website.
Personally Identifiable Information Personally Identifiable Information is only collected on certain pages of the INOVO Website. This Information is collected when you fill in our online order/contact forms, join our forums, or take part voluntarily in our online surveys.
The Personally Identifiable Information you submit to us can include your name, contact numbers, mailing and billing addresses, e-mail address, model name and number of purchased product and dates of purchase, as well as your questions and comments.
This information is only collected from you when you use portions of the site which require us to register these details. All information is provided to us voluntarily by you. Most of the site is still accessible and usable without any need for the submission of Personally Identifiable Information.
How INOVO Uses Your Information This Information, which you voluntarily provide to us, is used purely to perform the service which you have requested.
Your Information may be shared among our employees, delivery agents or distributors to provide the products and/or services you have requested. INOVO may also occasionally use this Information to send you promotional messages, newsletters and/or conduct surveys and studies to improve our products and services to you. External parties may be engaged to perform these surveys and studies and may be given your Information on a private and confidential basis to facilitate these surveys and studies.
The INOVO Website may contain hyperlinks to other Internet websites. This Privacy Policy statement applies only to this Website and this website is not bound by the privacy policies of other websites, nor are their websites bound by our Privacy Policy. As these other websites have their own privacy practices from the ones described here, INOVO advises you to read the privacy statements of other websites you visit.
INOVO will release Information when we determine that such release is required to comply with laws and/or Website regulations, or to protect the rights, property, and/or safety of INOVO, INOVO Website users or others.
INOVO does not sell your Personally Identifiable Information. You may unsubscribe from any of our promotional messaging services whenever you wish.
INOVO's Right To Amend Privacy Policy INOVO reserves the right to amend this Privacy Policy Statement at its own discretion and all changes in Policy are effective upon publishing. We advise you to check this Privacy Policy frequently for any updates.
Contact INOVO Should you have any queries regarding this Statement, please contact us at:
E-mail: [email protected]
Telephone: +603-7890 3684
INOVO does not process nor store any credit card information details of our customers.
All online Credit/Debit Card transactions are processed via trusted third party online payment gateways such as PayPal.
At INOVO, your trust and privacy are important to us.
All Personally Identifiable Information that you provide to us (e.g. your name, contact numbers, mailing and billing addresses, e-mail address, model name and number of purchased product and dates of purchase, your questions and comments etc) is used purely to perform the service which you have requested.
Your Information may be shared among our employees, delivery agents or distributors to provide the products and/or services you have requested. INOVO may also occasionally use this information to send you promotional messages, newsletters and/or conduct surveys and studies to improve our products and services to you. External parties may be engaged to perform these surveys and studies and may be given your Information on a private and confidential basis to facilitate these surveys and studies.
INOVO will release Information when we determine that such release is required to comply with laws and/or Website regulations, or to protect the rights, property, and/or safety of INOVO, INOVO Website users or others.
INOVO does not sell your Personally Identifiable Information. You may unsubscribe from any of our promotional messaging services whenever you wish.
Your personal information will not be leaked or sold to any third parties.
